Location

Quay Street, opposite Ferry Terminal, Auckland City

Operational Hours

9.00am – 5:30pm (last trip of the day at 4:30pm)
Operational hours may be extended on demand
Special and corporate events are available on demand

Operational Days

365 days per year

Age Classification

Children are classified as 14 years and under. Children 10 years and under must be accompanied by an adult at all times. Children 3 years old and under can go free but they must be with a paying adult.

Dress Requirement

Changeable weather conditions so dress accordingly. We recommend passengers may wish to bring a warm jersey for during the trip as it may be windy.

Check In

All customers must check in 10 minutes prior to the departure of their trip.

Parking

There is public parking in the Wilson Parking Building on Princess Wharf and also across the road from Pier 3a in the Westfield Down Town parking lot.

On the Tour

Auckland Adventure Duck reserves the right to alter the tour route as necessary in the event of road construction, closures or other reasonable circumstances without giving notice.

All passengers are required to stay seated throughout the duration of the tour.

No food, drink or alcohol can be consumed on board.

Auckland Adventure Duck staff members reserve the right to remove any passengers who are disruptive or otherwise affecting other passengers' enjoyment.

Please take care of your personal belongings as Auckland Adventure Duck will not be liable for any personal items lost or damaged on the tour.

NO SMOKING on the Auckland Adventure Duck.

Auckland Adventure Duck takes environmentalism seriously so please do not litter on or outside the Auckland Adventure Duck at any stage of the tour.

Cancellation and Refunds Policy

Auckland Adventure Duck reserves the right to cancel trips due to bad weather or unsafe conditions. In this event alternative arrangements will be made to accommodate our passengers in the form of re-booking or a full refund. At least 24hrs of notice must be given for customer cancellation to be valid for refund. If cancellation is within 24hrs of booking a 50% cancellation fee will apply. No-shows will incur a 100% cancellation fee.

Once an Auckland Adventure Duck Ltd product has been booked and paid for this is non-transferrable and non-refundable unless authorized by management at their discretion or due to operator cancellation as stated above.

Refunds by the operator are only applicable if payment was originally direct to Auckland Adventure Duck. Refunds to credit cards not made online must be done direct at the Auckland Adventure Duck location in Auckland City with original card paid with present or a New Zealand bank account number must be provided for direct debit. Selling agents must be contacted individually by customer and their refund policies will apply.

All other refunds are reviewed by management on a case by case basis and we have the right to refuse a refund if we see the reasoning as invalid. If applicable a refund request form will be issued.

Ride Free On Your Birthday

Birthday guest must be accompanied by one full paying adult. Not valid in conjunction with any other offer. ID must be presented upon request. Offer available for all passengers over 3 years old.